Privacy Policy

Free 999 Privacy Policy — Your Data is Completely Safe With Us

This page explains — in plain English — how we collect, store, and protect your personal information. At Free 999, your privacy is our highest priority.

Last updated: January 1, 2026
Available in Bengali
GDPR Compliant
Limited Data Collection

Free 999 only collects information that is necessary to provide its services. We never ask for excessive or unnecessary data.

Never sold to third parties

Your personal data is never sold or rented to advertisers or any third party — not ever.

256-Bit Encryption

All your data is protected with bank-level SSL encryption, making unauthorized access by hackers or third parties virtually impossible.

Your Rights Are Protected

You can request to view, correct, or delete your data at any time. Free 999 respects your rights.

Cookie Controls

We are fully transparent about which cookies we use and why. You can disable non-essential cookies at any time.

Regular Policy Reviews

Our Privacy Policy is updated regularly to keep pace with changes in law and technology, and you will be informed of any updates.

Quick Summary: Free 999 never sells or shares your data (except where legally required), and stores it with the highest level of protection. Scroll down to read the full details.

1Introduction & Scope

This Privacy Policy applies to the Free 999 platform (free999.biz) and all associated mobile applications and services. By using our platform, you are considered to have consented to the collection and use of information as described in this policy.

Free 999 believes that every user's privacy is a fundamental right. That's why we've created this policy — to give you a clear picture of what data we collect, why we collect it, and how we keep it safe. No vague language, no hidden clauses.

This policy may be updated at any time. When changes are made, the date at the top of the page will be revised, and you will be informed of any significant changes via email or in-app notification.

2What Data We Collect

Free 999 only collects data that is necessary for operating and improving our services. We never gather excessive or unnecessary information.

Data Type Example Reason for Collection Type
Identity Information Name, Date of Birth, NID Account verification, KYC Mandatory
Contact Information Mobile number, email Account login, notifications Mandatory
Financial Information BKash/Nagad number Payment Processing Mandatory
Device Information IP address, browser Security & Fraud Prevention Automatic
Gaming Activity Bet history, wins/losses Account Management Automatic
  • Information you provide at the time of registration is collected directly.
  • Certain technical data is collected automatically while you use the platform.
  • We never collect sensitive information such as religious beliefs or political opinions.
  • Data collected via cookies is discussed in detail under Section 6.

3Purpose of Data Use

Collected data is used solely for specific, legitimate purposes. Free 999 never uses data beyond the purpose for which it was collected.

  • To create and manage your account and verify your identity.
  • To process all financial transactions, including deposits and withdrawals.
  • To provide customer support and resolve complaints.
  • To prevent fraud, money laundering, and other illegal activities.
  • Used to analyze and improve platform performance.
  • To meet legal and regulatory obligations.
  • To send you personalised offers and bonuses based on your preferences (only with your consent).

Please Note: You can opt out of marketing emails or notifications at any time — simply let our support team know.

4Data Retention & Periods

Free 999 does not retain your data beyond what is necessary. Even after an account is closed, data is kept in accordance with the following policy:

Identity & KYC Information
5 years
As required by legal obligation
Financial Transaction History
7 years
As required by financial regulatory rules
Gaming Activity Logs
3 Years
For dispute resolution
Marketing Preferences
2 Years
Until consent is withdrawn
  • Once the retention period expires, data is securely deleted or anonymized.
  • Data relevant to an ongoing legal dispute may be retained for an extended period.

5Data Sharing & Disclosure

Free 999 does not sell your data to third parties. However, data may be shared in the following limited circumstances:

Trusted third parties are used for payment processing, technical infrastructure, and customer support. These partners are given only the information necessary for their specific role and operate under our privacy agreement.

Data may be shared in response to court orders, requests from government regulatory authorities, or other legal obligations. Where possible, you will be notified in advance — however, this may not always be possible if prohibited by law.

Information may be shared with security authorities as needed to investigate fraud, hacking, or other security incidents — this is done to protect all users.

In the event of a major change to Free 999's business structure — such as a merger or acquisition — user data may be transferred to the new owner. You will be notified in advance if this occurs.

Our commitment: Your data will never be shared with third parties beyond the situations described above. This is Free 999's commitment.

6Cookie Policy

Cookies are used on the Free 999 website and app. Cookies are small text files stored in your browser that help enhance your experience. Below is a full breakdown of the cookies we use and why.

  • You can delete or block cookies at any time through your browser settings.
  • Blocking essential cookies may prevent certain features of the site from functioning properly.
  • Third-party cookies (e.g. payment gateways) are governed by their own privacy policies.

7Your Rights

Every registered user on Free 999 has certain fundamental rights regarding their data. We respect these rights and make every effort to fulfil them as promptly as possible.

Right to Access Data

You may request access to the data we hold about you. This is typically provided within 30 days.

Right to Data Correction

You may request corrections to any inaccurate or incomplete information. This can easily be done through our support team.

Right to Data Deletion

After account closure, you may request deletion of your data unless retention is required by legal obligation.

Right to Data Portability

You can request a copy of your data in a portable format (CSV/JSON).

To exercise these rights support@free999.biz. We will respond within 7 business days.

8Child Protection

Free 999 is strictly prohibited for anyone under 18 years of age. We do not knowingly collect or store data from minors.

A Note for Parents: If your child has accidentally created an account on Free 999, please contact us immediately at support@free999.biz. We will close the account and permanently delete all associated data.

  • Age verification is in place at the point of registration.
  • Any account found to belong to a minor is closed immediately.
  • Any data found to have been collected from a minor is deleted immediately.

9Security Measures

Free 999 uses the latest technology and practices to protect your data. Our security team monitors for threats around the clock, 24/7.

256-bit
SSL Encryption
  • All data transmissions are secured with bank-grade 256-bit SSL encryption.
  • Passwords are never stored in plain text — they are encrypted using advanced hashing methods.
  • Option to enable two-factor authentication (2FA).
  • Accounts are automatically locked upon suspicious login attempts.
  • Multiple layers of physical and digital security at our data centers.
  • Regular security audits and penetration testing.

In the Event of a Data Breach: In the event of a data breach, we will notify all affected users within 72 hours and take immediate action.

10Contact & Complaints

For any questions, concerns, or complaints regarding this Privacy Policy, please contact our Data Protection team directly:

Email Support
privacy@free999.biz
Response within 7 business days
Live Chat
24/7 Support in Bangla
Instant answers to common questions

We are committed to resolving your privacy concerns. If we are unable to resolve the issue, you may file a complaint with the data protection authority in your country.

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Your Data Is Secure — Play with Peace of Mind

Your personal information and funds are completely secure at Free 999. Register now and claim your welcome bonus.

BKash & Nagad supported. Service in Bangla. 18+.

256-bit SSL Encryption Data is never sold 24/7 Bangla Support
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